FREQUENTLY ASKED QUESTIONS
Q : Customer Support
A : Contact Customer Service direct:-
Disc-O-Bed Retail, Inc. 2408 Tech Center Pkwy STE 100, Lawrenceville, GA 30043 USA
Toll Free: +1 800.613.0910 Monday – Friday 8:30am – 5:00pm (EST)
Q : Are you able to clean the Kid-O-Bunk™?
A : Yes. All canvas parts - sleeping deck, carry bag and side organizers are all machine washable in cold water and simply air dried. All steel components can be wiped down with a wet, non-abrasive cloth. For additional care and usage instructions, refer to the Assembly Instruction (provided with the product).
Q : Do you need a ladder to get onto the top bunk?
A : No. Simply stand on the side rail of the bottom cot and swing one leg up and onto the top cot.
Q : Are you able to roll off the cot?
A : Difficult to do, unless it is done intentionally. The design of the Kid-O-Bunk™ is such that the sleep area is lower than the side rails which makes it difficult to roll out of the bunk. For this reason no guard rails is required either.
Q : Are single parts of the Kid-O-Bunk™ available should I misplace or lose one of them?
A : Yes. Please contact our Customer Service department and they will be happy to replace just the part that is missing. Do not use substitute parts.
Q : Is the Kid-O-Bunk™ guaranteed?
A : Yes. Kid-O-Bunk™ carries a 1 year warranty on all materials and workmanship. Refer to the back page of the Assembly Instruction (provided with the product) for the full limited warranty and satisfaction guaranteed wording.
Q : Is there an age restriction in using the Kid-O-Bunk™?
A : Yes. The Kid-O-Bunk™ should not be used by children under the age of 3 years old and the top bunk is not intended for children 6 and under. The Kid-O-Bunk™ is manufactured, engineered and recommended for children ages 7 – 12 years old with their average height and weight. Each cot is guaranteed to a weight tolerance of 200lbs per single cot. Children should use this product under adult supervision.
Q : Can you sleep two children on one cot?
A : No. Only one person allowed on each bed level. Never allow a child under 6 years of age on the top bed. Use the bunk as it is intended and DO NOT triple stack.
Q : Does the Kid-O-Bunk™ come with an assembly instruction?
A : Yes. Each kit comes with a step by step, easy to follow assembly instruction. Read carefully and fully understand the assembly instructions prior to your own assembly of the product. If you are unsure – please contact our Customer Service Department. Click here to view Assembly Instructions
Q : Can you go hiking with your Kid-O-Bunk™?
A : No. The Kid-O-Bunk™ is manufactured from steel, is built to last and thus weighs 34lbs. Best used within a short walking distance (especially if carried by a child and/or older adult). The steel structure ensures for the overall longevity, stability, safety and comfort of the Kid-O-Bunk™.
Q : Can you assemble the Kid-O-Bunk™ by yourself?
A : Yes. It may take a few minutes longer, but the user friendly, step by step Assembly Instruction makes assembling by one person very easy. Click here to view Assembly Instructions
Q : Does the Kid-O-Bunk™ have a center beam like most other cots on the market today?
A : No. This is one of the many unique selling features of the Kid-O-Bunk™. There is no center beam, instead the high grade polyester sleeping deck conforms to your body shape for true contoured comfort.
Q : Does the Kid-O-Bunk™ require a mattress?
A : No. The Kid-O-Bunk™ is extremely comfortable, do not use a mattress or sleeping pad, simply use a sleeping bag or blanket and cushion.
Q : How do I know that the Kid-O-Bunk™ truly is as strong as you say it is?
A : The Disc-O-Bed™ company prides itself in delivering a product that is strong, robust, and extremely durable, delivering against all your expectations. Our product and fabrication thereof has been tried and tested - we are a proud supplier to the US Military and have been for over a decade. The Kid-O-Bunk™ far exceeds the mark when it comes to overall stability, comfort and portability.
Q : Can you triple stack the Kid-O-Bunk™?
A : No. Use the Kid-O-Bunk™ in the bunk or single configuration only.
Q : Is the Kid-O-Bunk™ manufactured to product safety standards?
A : Yes. The Kid-O-Bunk™ conforms to all applicable consumer product safety standards required by the Consumer Product Safety Act of 2008(CPSIA). The product is free of lead.
Q : What accessories are available for the Kid-O-Bunk™?
A : Yes. Side organizers attach directly to the sleeping deck for the storage of personal items. Footpads that are attached to the rounded bed end frame and ensure protection of floor surfaces and alleviate ground sinking.
Q : Are the Disc-O-Bed™ leg extensions compatible with the Kid-O-Bunk™?
A : No. Do not use the standard leg extensions with Kid-O-Bunk™.
Q : Is Kid-O-Bunk™ available in any other colors?
A : No. At the moment we only stock the lime green and teal color. We are planning on manufacturing additional colors in the future.
Q : Is the Kid-O-Bunk™ bench option comfortable?
A : The Kid-O-Bunk™ was only ever intended to be used as a bunk or as two single cots. The bench simply ‘came about’. – however as a seating alternative it is perfect. Place your sleeping pillows in the back flap for cushioning and comfort.
Q : Is Kid-O-Bunk™ available in an adult version?
A : Yes we do have adult bunks available. Depending your need we have a number of bunkable cot systems available. Visit us on www.discobed.com.
Q : Will the bed end frame of the Kid-O-Bunk™ damage my wooden floor?
A : No. The leg of the bottom bed end frame is rounded in design so to protect all floor surfaces. Optional rubber footpads are available as an accessory should you want extra floor protection. The straight bed end frame is already supplied with rubber foot plugs should you choose to use the Kid-O-Bunk™ as 2 single beds.
Can I still use my original key or manually lock/unlock the door? YES.
Yes, of course. There is a thumb turn on Sesame for indoor manual usage and your key still works.
What if my phone is lost/stolen?
You can log-on to candyhouse.co and remove access authorization for that device. When you get a new phone, simply download the Sesame App and log in to your account. And key still works.
What if my phone is out of power? And what if Sesame is out of power?
Sesame's power lasts about 500 days. It will keep notifying you through app when batteries are low. Also, it is very easy to order CR123A batteries on Amazon/eBay and get them in two days.
What phone should I have to use Sesame?
Sesame is compatible with both iPhone and Android smartphones.
I have an old door lock, will Sesame work?
Sesame is designed to work on any Single-Cylinder deadbolts in the world. Current model is optimized for US/Canada/North Europe. If you would like to make sure whether Sesame works, please send a picture of your door lock to email@example.com.
Is Sesame safe?
Sesame is AES 256-bit and TLS 1.2 encrypted, which is military grade encryption. Sorry, bad guys.
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